be there for your loved ones

About RUXUM Helper

A “helper” is person that a senior relies on in the event of an emergency. Usually it is a family member or a friend or a neighbour that can come to the hep of the senior. To be effective, the helper should have a smartphone that can receive SMS and whatsapp messages. It is even better if the helper can download the Ruxum app.

To become a helper, a senior has to select your phone number in their alerting setup. The helper then receives notifications to join the Ruxum helper community.



Call for help!


Monitoring wellness


Where to download app



Quick Setup in less than 60 seconds

Help, defined by you, at your disposal

Reminders for Medications and More


Absolutely. It is compliant with globally accepted emissions standards.

Ruxum will not interfere with your pacemaker because the frequency of operation of Ruxum is 2.4GHz and that of the pacemaker is less than 100Hz. But just to be sure, please write to us at about the specific pacemaker make and model you use and we will confirm.

Ruxum’s battery may be out of charge. Please charge Ruxum.

Use the cable provided in the box under the foam.  The cable will attach magnetically to Ruxum. Attach the other end to the USB port on a laptop or a normal phone charger. If you have lost the cable, you can buy a new one from the website.

Use one of the chains to create a necklace with Ruxum. Keep the other chain handy in case the first one breaks.

The preferred way to wear Ruxum is as a necklace pendant. Other ways include T-shirt pocket.

It depends on the functions enabled. With all functions enabled and with full use, the battery will last 3 days on a full charge. With lesser functionality enabled, the battery can last as long as one month on a full charge.

When you connect Ruxum to a USB power source using the charging cable provided, the green light will first light up. When the battery is fully charged, the colour will change from green to blue. It usually takes 1 hour to charge the battery from zero charge. It may take more time if the weather is too hot (more than 30°C) or too cold (less than 10°C) or if Ruxum is placed in direct sunlight.

If you press the button, you will hear a buzz at the very least. If you pressed the button for a long time, then it indicates to Ruxum that you are seeking help. In that case, Ruxum will buzz and show blinking red and blue lights. When a connection is made to an app, the lights will stay on continuously indicating that the app is calling for help on the user’s behalf.

When you need help physically, just press the button on Ruxum for 3 seconds and relax! Your request will go as notifications over various channels to your “helpers”. If you need technical help with the product or app, just go to the Customer Service screen in the app from the side menu.

Buzzing is Ruxum’s way of getting your attention. There are 3 reasons: 1) It detected you have fallen 2) You have pressed the panic button 3) A lost device was located using the Locate feature in the app.

Of course, you should! Ruxum is waterproof. Many seniors fall or need help while in the bathroom.

Do I Qualify for Ruxum?

Do you live alone or are alone in your house for some time in the day?